NHS 111 - Narrative

The NHS 111 service helps reduce pressure on A&E and 999. The 2022–2023 campaign was designed to educate the public on when and how to use NHS 111.

Dominant image

The campaign cover shows a long shot of a father and his sick daughter in an NHS Urgent Treatment Centre (UTC).
The models are ordinary people, not celebrities.
- This helps the audience identify with them.
The father’s slippers, grey top, and jeans, plus the daughter’s stripy pyjamas and fairy lights, create familiarity and realism.
- These choices make the scene feel like a typical British family (caring, relatable, and genuine).

Narrative theory

The father’s concerned face and protective arm show care and responsibility.
The daughter’s neutral face and position in bed suggest she feels unwell.
The father can be seen as the “hero” on a quest to find help.
The advert frames the NHS as the hero’s “helper” or ally – reliable and guiding him to the right care through the 111 service.
- This links to Vladimir Propp’s narrative theory, where different characters have specific roles.

Setting and props

The UTC background features typical props:
- Reception desk and leaflet rack
- Waiting room seating
- Clock and signage
These anchor the setting in reality and create a professional, clinical feel.
The contrast between the grey UTC walls and the colourful bed highlights the warmth of family care.

Typography and tagline

The main tagline, "Get to the help you need", uses imperative language (“Get”) and direct address (“you”) to call for action.
The sans-serif font is clear, modern, and easy to read – ideal for accessibility.
The body copy uses simple, clear language for all literacy levels.
- This ensures the campaign can inform and educate everyone equally.

Brand identity

NHS Blue (Pantone 300) is used throughout: logo, text, signage.
- Blue and white connote trust, calm, and professionalism, while the muted tones create a sense of reliability and care.
The top left contains the “HM Government” logo.
The top right contains the “NHS” logo.
- This shows the advert is official, not commercial.
All these features link the advert to the NHS and reinforce the message.

Digital and technological

The advertisement also shows the father using a tablet, linking to the written code: “Go online or use the NHS App.”
The campaign ran across social media, search engines, and digital displays.
- It reinforces that NHS 111 is a modern, tech-friendly service.

1Overview

1.1Media Language

1.1.1Media Language

1.1.2Media Language 2

1.2Audience

1.2.1Audiences

1.2.2Audiences 2

1.2.3End of Topic Test - Media Language & Audience

1.3Representation

1.3.1Stereotypes

1.3.2Gender

1.3.3Audiences

1.4The Media Industry

1.4.1Media Industries

1.4.2Ownership

1.4.3Funding & Regulation

1.4.4End of Topic Test - Representation/Media Industry

2Component 1: Section A

2.1Magazines - Vogue

2.1.1Magazines

2.1.2Vogue - Context

2.1.3Vogue - Narrative

2.1.4Vogue - Representation

2.2Magazines - GQ

2.2.1GQ - Context

2.2.2GQ - Narrative

2.2.3GQ - Representation

2.3Advertising & Marketing

2.3.1Advertising & Marketing

2.3.2Analysing Adverts

2.3.3Analysing Adverts 2

2.3.4Theories & Principles

2.3.5End of Topic Test - Magazines & Advertising

2.4Print Advertisements - Quality Street

2.4.1Quality Street - Context

2.4.2Quality Street - Narrative

2.4.3Quality Street - Representation

2.5Print Advertisements - (2026 Exams) This Girl Can

2.5.1This Girl Can - Context

2.5.2This Girl Can - Narrative

2.5.3This Girl Can - Representation

2.6Print Advertisements - (2027 Exams) NHS 111

2.6.1NHS 111 - Context

2.6.2NHS 111 - Narrative

2.6.3NHS 111 - Representation

2.7Film Posters (Marketing)

2.7.1The Man with The Golden Gun

2.7.2The Man with The Golden Gun 2

2.8Film - No Time To Die

2.8.1Context

2.8.2Narrative

2.8.3Representation

2.9Newspapers

2.9.1Ownership & Regulation

2.9.2News Selection

2.9.3Media Language

2.9.4Genres

2.9.5Newspaper Conventions

2.9.6Representation

2.9.7Audience

2.9.8Theories

2.9.9End of Topic Test - Newspapers

2.10The Sun

2.10.1Context

2.10.2Narrative

2.10.3Language & Images

2.11The Guardian

2.11.1The Guardian

2.11.2Narrative

2.11.3Language & Images

2.12(2028 Exams) The Sun

2.12.1The Sun - Context

2.12.2The Sun - Narrative

2.12.3The Sun - Representation

2.13(2028 Exams) The Guardian

2.13.1The Guardian - Context

2.13.2The Guardian - Narrative

2.13.3The Guardian - Representation

3Component 1: Section B

3.1Video Games

3.1.1Video Games

3.2Video Games - Fortnite

3.2.1Fortnite (2017) - Media Industries

3.2.2Fornite (2017) - Audience

3.3Film

3.3.1The Big Six

3.3.2Technology

3.3.3End of Topic Test - Video Games & Films

3.4Radio

3.4.1The Radio Industry

3.4.2Categories of Radio Station

3.4.3Technology & Radio Audiences

3.4.4Theories

3.4.5End of Topic Test - Radio

3.5Radio - The Archers

3.5.1Production

3.5.2Media Industries

3.5.3Media Contexts

3.5.4Audiences 1

3.5.5Audiences 2

3.6(2027 Exams) Radio - Desert Island Discs

3.6.1Media Industries

3.6.2Audiences

3.6.3Media Contexts

4Component 2: Section A

4.1Television

4.1.1The Television Industry

4.1.2Types of Broadcasting

4.1.3Media Language & TV

4.1.4Representation & Audiences

4.1.5Theories

4.2Sitcom

4.2.1Sitcoms

4.2.2Friends

4.2.3Friends 2

4.2.4End of Topic Test - Sitcoms & Friends

4.3Sitcom - Modern Family

4.3.1Media Language

4.3.2Representation

4.3.3Media Industries

4.3.4Audiences

4.3.5Media Contexts

4.4Sitcom - Man Like Mobeen

4.4.1Media Language

4.4.2Representations

4.4.3Media Industries

4.5(2026 Exams) Luther

4.5.1Context

4.5.2Media Language

4.5.3Representation

4.5.4Audience

4.5.5Industry

4.6The Sweeney

4.6.1Context

4.6.2Media Language

4.6.3Representation

4.6.4Audience

4.6.5Industry

5Component 2: Section B

5.1Music Video

5.1.1Music Videos

5.1.2The Music Industry

5.2Lizzo - 'Good as Hell'

5.2.1Context

5.2.2'Good as Hell'

5.2.3Media Language

5.2.4Representation

5.2.5Audience

5.2.6Industry

5.3Taylor Swift - 'The Man'

5.3.1Taylor Swift

5.3.2Media Language

5.3.3Representation

5.3.4Audiences

5.3.5Media Industries

5.3.6Media Contexts

5.4Stormzy - 'Superheroes'

5.4.1Stormzy

5.4.2Media Language

5.4.3Representation

5.4.4Audiences

5.4.5Media Industries

5.4.6Media Contexts

5.5Justin Bieber - 'Intentions'

5.5.1Justin Bieber

5.5.2Media Language

5.5.3Representation

5.5.4Audiences

5.5.5Media Industries

5.5.6Media Contexts

5.6TLC - 'Waterfalls'

5.6.1TLC

5.6.2Media Language

5.6.3Representation

5.6.4Media Contexts

5.7Duran Duran - 'Rio'

5.7.1Duran Duran

5.7.2Media Language

5.7.3Representation

5.7.4Media Contexts

5.8Online Media - Lizzo

5.8.1Media Language

5.8.2Representation

5.8.3Audiences

5.8.4Media Contexts & Industries

5.9Online Media - Taylor Swift

5.9.1Media Language

5.9.2Representation

5.9.3Audiences

5.9.4Media Contexts & Industries

5.10Online Media - Stormzy

5.10.1Media Language

5.10.2Representation

5.10.3Audience

5.10.4Media Context & Industries

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