2.6.1

NHS 111 - Context

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NHS 111

The NHS 111 - “Help Us Help You” advertisement is a public health campaign by NHS England.

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What is the Campaign?

  • “Help Us Help You” is a national NHS campaign launched in December 2022.
    • Created for NHS England by M&C Saatchi London.
    • Distributed by the UK Government’s Department of Health and Social Care.
    • Funded by NHS England and HM Government.
  • The purpose of the campaign is to encourage the public to use NHS 111 for urgent but not life-threatening medical needs.
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Why the campaign exists

  • Many people visit Accident & Emergency unnecessarily, causing pressure on hospitals.
  • The campaign aims to:
    • Reduce overcrowding in emergency departments
    • Educate people about NHS 111 as a quick, reliable alternative
    • Promote use of digital healthcare tools (NHS App, online services)
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Target audience

  • The campaign's main audience is all adults in England (anyone might need urgent care).
  • The specific focus:
    • Young adults under 35 – more likely to use digital tools
    • Parents of children aged 5 - 12 – frequent users of NHS advice lines
  • The audience's needs include:
    • Quick, reliable health information
    • Reassurance that 111 can help without needing A&E
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Economic context

  • The campaign is funded entirely by public money (taxpayer-funded).
  • The campaign has no commercial aim – it is a public service advertisement (PSA) that promotes behavioural change.
  • It supports the economic efficiency of the NHS by reducing strain on emergency care.
  • This partnership shows the collaboration between the government, media industries, and advertising agencies to reach the public effectively.
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Social & cultural context

  • The campaign reflects modern Britain’s healthcare challenges:
    • Overcrowded A&E departments
    • Need for self-responsibility in healthcare
    • Growing digital literacy (online access to NHS 111)
  • It promotes values of care, responsibility, and community.
  • It encourages trust in public institutions like the NHS.

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1Overview

2Component 1: Section A

3Component 1: Section B

4Component 2: Section A

5Component 2: Section B

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