3.4.12

Evaluating Digital Marketing

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Benefits of E-Commerce and M-Commerce

There are many benefits of e-commerce and m-commerce:

Reach more customers

Reach more customers

  • Businesses can now easily sell their products to customers all over the world without setting up a physical store there.
    • A business’ products can reach international markets without setting up stores or overseas subsidiaries.
    • Small businesses in particular rarely have the finance (money) needed to set up shops internationally. Before e-commerce, expanding was harder for small businesses.
Cheaper to set up a business

Cheaper to set up a business

  • It is cheaper to set up a business that uses e-commerce.
  • Businesses don’t have to invest lots of money in opening stores and hiring people to work in-store.
    • Amazon was started by Jeff Bezos. He initially sold books from his garage and the only investment that he had to make was on a website and some books, rather than leasing (renting) a store. Amazon is now worth over $700bn.
Sell direct to consumer (B2C)

Sell direct to consumer (B2C)

  • Because businesses are selling directly to the consumer, no middlemen take a cut, and so the business can offer a lower price to the customer.
  • The business has lower average costs and usually lower prices.
  • This should help a business to remain competitive.

Drawbacks of E-Commerce and M-Commerce

There are also drawbacks of e-commerce and m-commerce for businesses:

Increased competition

Increased competition

  • Because e-commerce allows a business to easily reach wider markets, UK businesses face more competition. Foreign businesses can compete in the UK more easily.
    • For example, AussieBum sells men’s underwear and sportswear directly to customers in the UK from its production plant in Sydney, Australia. Prices are cheaper for UK customers than buying from approved retailers like House of Fraser and this allows AussieBum to compete against brands like Ted Baker in the UK.
  • Increased competition can have a negative effect on profits.
Investment needed

Investment needed

  • Businesses must invest in specialists who can build websites.
  • Large businesses who sell a large volume of products may have to invest in warehouses and fulfilment centres.
Selling online can create problems

Selling online can create problems

  • Some goods are hard to judge from a computer or mobile phone. Consumers may want to see a product in person before buying it.
    • For example, people may want to sit on a sofa or mattress before buying it. However, companies like Casper are now successfully selling mattresses online. They offer a money back guarantee if people do not like their mattresses.
Jump to other topics
1

What is Business?

1.1

Understanding the Nature of Business

1.1.1Why Businesses Exist1.1.2Business Aims & Objectives1.1.3Revenue & Costs1.1.4A-A* (AO3/4) - Cost Leadership1.1.5Profit1.1.6End of Topic Test - The Nature of Business
1.2

Understanding Different Business Forms

1.2.1Sole Traders1.2.2Limited Liability1.2.3Non-Profit1.2.4Franchising1.2.5A-A* (AO3/4) - Franchising at Blockbuster1.2.6Key Business Terms1.2.7Shareholders1.2.8End of Topic Test - Different Businesses
1.3

External Environments

1.3.1External Environments
2

Managers, Leadership & Decision Making

2.1

Understanding Management

2.1.1Managers2.1.2Management Theories2.1.3End of Topic Test - Management
2.2

Understanding Management Decision Making

2.2.1Scientific Decision Making2.2.2Intuition Decision Making2.2.3Influences on Decision Making2.2.4A-A* (AO3/4) - Taylorism & Jack Welch2.2.5End of Topic Test - Management Decisions
2.3

Understanding Stakeholders

2.3.1Stakeholders
3

Decision Making to Improve Marketing Performance

3.1

Decision Making to Improve Marketing Performance

3.1.1Setting Marketing Objectives
3.2

Understanding Markets & Customers

3.2.1Market Calculations3.2.2Market Research3.2.3Market Mapping3.2.4Methods of Market Research3.2.5Interpreting PED & YED
3.3

Market Segmentation, Targeting & Positioning

3.3.1Segmentation3.3.2Niche & Mass Markets
3.4

Marketing Mix

3.4.1Marketing Mix3.4.2Product Decisions3.4.3Pricing Decisions & Price Skimming3.4.4Pricing Decisions & Price Penetration3.4.5A-A* (AO3/4) - Pricing & Competition3.4.6Promotional Decisions3.4.7Promotional Decisions 23.4.8Promotional Decisions 33.4.9Distribution Decisions3.4.10Distribution Decisions 23.4.11Digital Marketing3.4.12Evaluating Digital Marketing3.4.13A-A* (AO3/4) - The Marketing Mix & Promotion
4

Decision Making to Improve Operational Performance

4.1

Setting Operational Objectives

4.1.1Setting Operational Objectives
4.2

Analysing Operational Performance

4.2.1Operations Data4.2.2A-A* (AO3/4) - The Problem with Operations Data
4.3

Increasing Efficiency & Productivity

4.3.1Capacity4.3.2Productivity & Efficiency4.3.3Technology & Efficiency
4.4

Improving Quality

4.4.1Importance of Quality4.4.2Measuring & Identifying Quality4.4.3Total Quality Management4.4.4Evaluating Total Quality Management4.4.5A-A* (AO3/4) - Toyota Production System
4.5

Managing Inventory & Supply Chains

4.5.1Improving the Supply Chain4.5.2Inventory4.5.3Outsourcing
5

Decision Making to Improve Financial Performance

5.1

Financial Objectives

5.1.1Setting Financial Objectives5.1.2Influences on Financial Objectives
5.2

Analysing Financial Performance

5.2.1Cash-Flow & Budgets5.2.2Break-Even & Profitability Analysis
5.3

Sources of Finance

5.3.1Internal Sources of Finance5.3.2External Sources of Finance5.3.3Factors for Financing5.3.4A/A* (AO3/4) - Debt
5.4

Improving Cash Flow & Profit

5.4.1Improving Cash Flow & Profits
6

Improving Human Resource Performance

6.1

Human Resource Objectives

6.1.1Setting Human Resource Objectives6.1.2Human Resource Management
6.2

Analysing Human Resource Performance

6.2.1Analysing Human Resource Performance6.2.2Analysing Human Resource Performance 26.2.3Analysing Human Resource Performance 3
6.3

Improving Organisational Design

6.3.1Job Design6.3.2Organisational Design6.3.3Human Resource Flow6.3.4A-A* (AO3/4) - Amazon & Netflix Org Design
6.4

Improving Motivation & Engagement

6.4.1Motivating & Engaging Employees6.4.2Taylor's Theory6.4.3Maslow's Theory6.4.4Herzberg's Theory6.4.5Different Incentives6.4.6Evaluating Incentives
6.5

Improving Employer-Employee Relations

6.5.1Improving Employer-Employee Relations6.5.2A-A* (AO3/4) - The Winter of Discontent
7

Analysing the Strategic Position of a Business

7.1

Mission, Corporate Objectives, Strategy

7.1.1Business Mission & Corporate Objective7.1.2Mission, Corporate Objectives & Strategy7.1.3SWOT Analysis7.1.4A-A* (AO3/4) - SWOT Analysis
7.2

Financial Ratio Analysis

7.2.1Financial Ratios
7.3

Overall Performance

7.3.1Non-Financial Data7.3.2Core Competences7.3.3Assessing Business Performance7.3.4A-A* (AO3/4) - Assessing Financial Performance
7.4

Political & Legal Change

7.4.1Political & Legal Change
7.5

Economic Change

7.5.1Economic Environment7.5.2Business Considerations from Globalisation7.5.3A-A* (AO3/4) - Interest Rates in the UK
7.6

Social & Technological Environment

7.6.1Social & Technological Environment7.6.2Lifestyle & Technological Environment7.6.3Corporate Social Responsibility
7.7

Competitive Environment

7.7.1Porter's Five Forces7.7.2A-A* (AO3/4) - The 5 Forces
7.8

Investment Appraisal

7.8.1Investment Appraisal
8

Choosing Strategic Direction

8.1

Choosing Areas of Competition

8.1.1Choosing Areas of Competition8.1.2A-A* (AO3/4) - Diversification
8.2

Choosing How to Compete

8.2.1Choosing How to Compete
9

How to Pursue Strategies

9.1

Change in Scale

9.1.1Growth & Retrenchment9.1.2Challenges of Growth9.1.3A-A* (AO3/4) - Diseconomies of Scale
9.2

Assessing Innovation

9.2.1Assessing Innovation
9.3

Assessing Internationalisation

9.3.1Internationalisation9.3.2Sourcing Resources & Entering Markets9.3.3A-A* (AO3/4) - Internationalisation in Guatemala9.3.4Managing Internationalisation9.3.5Impact of Internationalisation
9.4

Digital Technology

9.4.1Assessing Use of Digital Technology9.4.2Impact of Digital Technology
10

Managing Strategic Change

10.1

Managing Change

10.1.1Managing Change
10.2

Managing Organisational Culture

10.2.1Managing Organisational Culture10.2.2Organisational Structures
10.3

Managing Strategic Implementation

10.3.1Managing Strategic Implementation
10.4

Problems with Strategy

10.4.1Problems with Strategy10.4.2A-A* (AO3/4) - Divorce of Ownership from Control

Practice questions on Evaluating Digital Marketing

Can you answer these? Test yourself with free interactive practice on Seneca — used by over 10 million students.

  1. 1
    What are some benefits of e-commerce and m-commerce?Fill in the list
  2. 2
    Why do businesses using e-commerce and m-commerce usually have lower prices?Multiple choice
  3. 3
    What are the benefits of e-commerce and m-commerce?True / false
  4. 4
    What are the drawbacks of e-commerce and m-commerce?Fill in the list
  5. 5
    What are the drawbacks of e-commerce and m-commerce for businesses?True / false
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Digital Marketing

A-A* (AO3/4) - The Marketing Mix & Promotion