Identifying Quality
Business: Edexcel IGCSE, topic 5.4.2
Identifying Quality
To measure and identify quality, businesses can:
Check quality in production process
- Businesses can check the raw materials from the suppliers, take random samples of products that are in the middle of being produced (made) and take random samples of finished products.
- It can be expensive to do this checking, but it means that defects are spotted before they reach customers. It also may stop a business bearing the costs involved in processing returns.
Customer service and complaints
- Customer service is a common way for firms to identify problems that they have with their product.
- Customer service is beneficial because it helps businesses to correct an issue that the company has not yet identified.
- There are monetary costs and reputation costs from having dissatisfied customers.
Test yourself on Identifying Quality
Which of the following is not a benefit of quality checking in production?
How does customer service help businesses improve product quality?
What can businesses do to measure and identify quality?