1.2.13

Alternative View of Consumer Behaviour

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Behavioural Economics - Are People Rational Agents?

Behavioural economics challenges principles of traditional economics that are unrealistic.

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Traditional vs behavioural

  • Traditional economists assume that economic agents act rationally and want to maximise utility.
  • Behavioural economists recognise that these two premises are unrealistic. They consider how emotional, psychological and social factors can affect decision-making.
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Theories of irrationality

  • Behavioural economists say consumers can't act perfectly rationally because of:
    • Lack of available information.
    • Limits on time (for decision-making).
    • Computation weakness - when people can't properly process all the data they need to to make an informed decision.
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Fairness

  • Our perception of what is fair in competitive games is often irrational.
  • We tend to prefer games that have more equal outcomes.

Irrational Agents - Bounded Rationality

For consumers to act rationally, they must have symmetric (perfect) information. So asymmetric information limits our ability to make rational decisions.

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Lemons example

  • Marvin is in a car dealership. He has a choice between two cars with similar features: one is £4,000 and another is £4,600.
  • In a world of perfect information, Marvin would choose the cheaper car.
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World of asymmetric information

  • In a world of asymmetric information, Marvin's decision becomes more complicated.
  • Sellers know the flaws of the car and have an incentive to hide these flaws.
  • His limited decision-making ability is an example of bounded rationality.
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Bounded self-control

  • Traditional economists assume that people have perfect self-control.
  • Behavioural economists recognise that individuals have limited self-control (bounded self-control).

Irrational Agents - Psychological Biases

There are a number biases that exist when we make decisions. They are often based on our social norms.

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Anchoring

  • Anchoring occurs when we use a reference point from a previous decision to form the basis of another decision.
  • This reference point is normally irrelevant to the current decision, and so is a form of bias.
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Availability bias

  • This occurs when we attach an emotional connection to an event in our head.
  • This can make the likelihood of a similar event occurring more or less likely in our head.
    • E.g England beating Panama 6-1 in the FIFA World Cup makes it seem more likely they will win the tournament.
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Rules of thumb and habits

  • Rule of thumb is a guide of rules that ease the process of decision-making.
    • E.g always going for the least expensive option.
  • Habitual behaviour is where someone repeats their decision-making actions many times.
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Social norms

  • Social norms are the generally accepted modes of behaviour. So we often make our decisions to conform with these.
  • These change over time.
    • E.g 40 years ago drink driving was seen as acceptable; today it isn't.
    • The social norm has changed.

Jump to other topics

1Introduction to Markets

2Market Failure

3The UK Macroeconomy

4The UK Economy - Policies

5Business Behaviour

6Market Structures

7A Global Perspective

8Finance & Inequality

9Examples of Global Policy

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