Source: https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-3-3-conversations [Revision notes](https://senecalearning.com/en-gb/revision-notes.md) › [A Level](https://senecalearning.com/en-gb/revision-notes/a-level.md) › [English Language](https://senecalearning.com/en-gb/revision-notes/a-level/english-language.md) › [AQA](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa.md) › Conversations # Conversations English Language: AQA A Level, topic 3.3.3 ## Occupational Groups - Conversations Linguists have examined the way we talk to each other at work, the way in which people start conversations and the subject of these conversations in great detail. ### __Koester__ ![__Koester__](https://image-v2.cdn.app.senecalearning.com/2018-03/cca02263-9d1c-4f6f-a0e7-bfc686a33ce5/shutterstock_288115538.jpg) - __Koester__ argues that the workplace is varied and that, within conversations, we can divide interactions into __‘transactional’__ and __‘interactional’__. - Transactional conversations are all about making a transaction (i.e. getting something done). - Interactional conversations are all about serving a social purpose. ### __Norman Fairclough__ ![__Norman Fairclough__](https://image-v2.cdn.app.senecalearning.com/2018-08/d98ae40b-6458-4a79-948d-96ce019eddbe/office-happy-work-job.jpg) - __Norman Fairclough__ believes that in conversations at work, there is a trend towards __‘conversationalisation’__ – a process by which interactions in the workplace become less and less formal. ### __Drew and Heritage__ ![__Drew and Heritage__](https://image-v2.cdn.app.senecalearning.com/2018-03/c969169a-dcda-418c-87f9-ae6d4455ca54/shutterstock_53802742.jpg) - __Drew and Heritage__ argue that conversations that take place at work are goal-orientated – the person who starts the conversation is trying to achieve a work-based goal. - For example, Abbie may start a conversation about her love life by talking about an engagement ring she is selling. ### __Herbert and Straight__ ![__Herbert and Straight__](https://image-v2.cdn.app.senecalearning.com/2018-10/dc5113fd-3993-42ad-84bc-887d345daa84/board-hierarchy-.jpg) - __Herbert and Straight__’s research detailed that in conversations, compliments are paid, but the compliments move down the hierarchy. - For example, your boss is more likely to pay you a compliment than you are to pay them a compliment. - In this sense also, __Hornyak__ believes that conversations are initiated by those who have the most power. ### __Heritage__ ![__Heritage__](https://image-v2.cdn.app.senecalearning.com/courseImages/biology/6.3.1%20The%20theory%20of%20evolution/question-mark-2123967_640%20-%20Edited-min%20(1).jpg) - __Heritage__ argues that a turn-taking structure comes to play in a transactional conversation. - In this structure, the person with the most power asks the most questions. ## Occupational Groups - Conversations __Roberts and Sarangi__ challenged the previous theories by arguing that our workplace roles are negotiated by conversation and so are not fixed. ### __Gavruseva__ ![__Gavruseva__](https://image-v2.cdn.app.senecalearning.com/2018-07/d599e28d-9fdd-44c2-92a2-0b1e2cf75648/Tradgedy-Comedy-Drama-Masks-Funny-Crying.jpg) - __Gavruseva__ built on this research and argued that we have many different __‘discourse identities’__. - In other words, you will probably talk to your boss, your friends and your customers all differently. ### __Myers-Scotton__ ![__Myers-Scotton__](https://image-v2.cdn.app.senecalearning.com/courseImages/chemistry/3.1.4%20-%20Concentation%20and.../cardboard-1689424_640-min.jpg) - __Myers-Scotton__ states that we code-switch our language to one which will benefit us the most. - This will often include moving up and down the registers (the language used in relation to formality) and the increased politeness markers (ways of ameliorating things, like fronting an imperative with __‘please’__ like __‘please move those boxes’__. ### __Herring__ ![__Herring__](https://image-v2.cdn.app.senecalearning.com/2018-07/f91fa1a1-4567-4fc0-b01d-46c812725596/Email-Internet-Post-Message-.jpg) - __Herring__ believes that both technology and gender can have an influence on our work-based language. - His research detailed that in emails, men used harsher and less euphemised methods of expression (__‘it’s clear to see that Melissa has broken the rules’__) whereas women used more emotion-based responses seeking a more personal touch (__‘I find it interesting that you feel Polly is an asset to the team’__). ## Test yourself on Conversations - Who argued that conversations are initiated by those who have the most power in the workplace? - Who argued that we have many different __‘discourse identities’__? - Which two factors did __Herring__ believe can have an influence on our work-based language? [Practise this topic for free](https://app.senecalearning.com/classroom/course/1e248169-fb0c-4ca7-9692-7c46f316728b/section/3ebc50f6-6711-477b-bd2b-d265fc7bc162/session) - Previous topic: [3.3.2 Jargon](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-3-2-jargon.md) - Next topic: [3.3.4 Hierarchy & Power](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-3-4-hierarchy-and-power.md) ## English Language: AQA A Level contents ### 1 Language Levels - 1.1 Assessment Objectives - [1.1.1 Assessment Objectives](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-1-1-assessment-objectives.md) - 1.2 Lexis - [1.2.1 Introduction](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-2-1-introduction.md) - [1.2.2 Common, Proper, Abstract & Concrete Nouns](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-2-2-common-proper-abstract-and-concrete-nouns.md) - [1.2.3 Collective Nouns](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-2-3-collective-nouns.md) - [1.2.4 Adjectives](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-2-4-adjectives.md) - [1.2.5 Main, Auxiliary & Copular Verbs](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-2-5-main-auxiliary-and-copular-verbs.md) - [1.2.6 Dynamic & Stative Verbs](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-2-6-dynamic-and-stative-verbs.md) - [1.2.7 Transitive, Intransitive, Active & Passive Verbs](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-2-7-transitive-intransitive-active-and-passive-verbs.md) - [1.2.8 Mood of Verbs](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-2-8-mood-of-verbs.md) - [1.2.9 Adverbs](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-2-9-adverbs.md) - [1.2.10 Personal, Possessive & Reflexive Pronouns](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-2-10-personal-possessive-and-reflexive-pronouns.md) - [1.2.11 Relative & Demonstrative Pronouns](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-2-11-relative-and-demonstrative-pronouns.md) - [1.2.12 Determiners](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-2-12-determiners.md) - [1.2.13 Conjunctions](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-2-13-conjunctions.md) - [1.2.14 Synonyms, Antonyms & Phonological Features](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-2-14-synonyms-antonyms-and-phonological-features.md) - [1.2.15 End of Topic Test - Lexis](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-2-15-end-of-topic-test-lexis.md) - 1.3 Grammar - [1.3.1 Morphology](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-3-1-morphology.md) - [1.3.2 Clauses](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-3-2-clauses.md) - [1.3.3 Phrases](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-3-3-phrases.md) - [1.3.4 Present Tense](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-3-4-present-tense.md) - [1.3.5 Past Tense](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-3-5-past-tense.md) - [1.3.6 Future Tense](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-3-6-future-tense.md) - [1.3.7 End of Topic Test - Grammar](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-3-7-end-of-topic-test-grammar.md) - 1.4 Semantics & Pragmatics - [1.4.1 Semantics](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-4-1-semantics.md) - [1.4.2 Pragmatics](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-4-2-pragmatics.md) - 1.5 Discourse Structure, Graphology & Orthography - [1.5.1 Discourse Structure](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-5-1-discourse-structure.md) - [1.5.2 Graphology & Orthography](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-5-2-graphology-and-orthography.md) - [1.5.3 End of Topic Test - Semantics, Graphology etc.](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/1-5-3-end-of-topic-test-semantics-graphology-etc.md) ### 2 Language, The Individual & Society - 2.1 Children’s Language Development - [2.1.1 The Exam](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-1-1-the-exam.md) - [2.1.2 Phonemes, Vocal Tract & Articulation](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-1-2-phonemes-vocal-tract-and-articulation.md) - [2.1.3 Writing About Phonemes](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-1-3-writing-about-phonemes.md) - [2.1.4 Phonological Simplification](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-1-4-phonological-simplification.md) - [2.1.5 A Child's First Year & Consonant Acquisition](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-1-5-a-childs-first-year-and-consonant-acquisition.md) - [2.1.6 Beginning Stages of Language](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-1-6-beginning-stages-of-language.md) - [2.1.7 Lexical Development](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-1-7-lexical-development.md) - [2.1.8 Stages of Development](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-1-8-stages-of-development.md) - [2.1.9 End of Topic Test - Child Language Development](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-1-9-end-of-topic-test-child-language-development.md) - 2.2 Children's Language Development - Theories - [2.2.1 Behaviourism](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-2-1-behaviourism.md) - [2.2.2 Interactionism](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-2-2-interactionism.md) - [2.2.3 Challenging Interactionism](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-2-3-challenging-interactionism.md) - [2.2.4 Nativism](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-2-4-nativism.md) - [2.2.5 Nativism - Exam Answer](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-2-5-nativism-exam-answer.md) - [2.2.6 Cognitivism](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-2-6-cognitivism.md) - [2.2.7 Social Constructionism](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-2-7-social-constructionism.md) - [2.2.8 Writing About Spoken Acquisition](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-2-8-writing-about-spoken-acquisition.md) - [2.2.9 End of Topic Test - Development Theories](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-2-9-end-of-topic-test-development-theories.md) - 2.3 Literacy Development: Reading - [2.3.1 Introduction](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-3-1-introduction.md) - [2.3.2 Phonics vs Whole Word](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-3-2-phonics-vs-whole-word.md) - [2.3.3 Debates in Reading](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-3-3-debates-in-reading.md) - [2.3.4 Modelling Reading Acquisition](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-3-4-modelling-reading-acquisition.md) - [2.3.5 Other Reading Theories](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-3-5-other-reading-theories.md) - [2.3.6 End of Topic Test - Reading](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-3-6-end-of-topic-test-reading.md) - 2.4 Literacy Development: Writing - [2.4.1 Orthography](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-4-1-orthography.md) - [2.4.2 Kroll's Theory](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-4-2-krolls-theory.md) - [2.4.3 Barclay's Theory](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-4-3-barclays-theory.md) - [2.4.4 Creativity vs Accuracy](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-4-4-creativity-vs-accuracy.md) - [2.4.5 Other Writing Theories](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-4-5-other-writing-theories.md) - [2.4.6 The Exam](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-4-6-the-exam.md) - [2.4.7 End of Topic Test - Writing](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/2-4-7-end-of-topic-test-writing.md) ### 3 Language Diversity & Change - 3.1 The Importance of Gendered Language - [3.1.1 Writing About Gender](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-1-1-writing-about-gender.md) - [3.1.2 Dominance Theory](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-1-2-dominance-theory.md) - [3.1.3 Interruptions - Zimmerman & West](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-1-3-interruptions-zimmerman-and-west.md) - [3.1.4 Deficit Theory](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-1-4-deficit-theory.md) - [3.1.5 Difference Model](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-1-5-difference-model.md) - [3.1.6 Difference Model - Men](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-1-6-difference-model-men.md) - [3.1.7 Diversity Model](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-1-7-diversity-model.md) - [3.1.8 End of Topic Test - Gendered Language](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-1-8-end-of-topic-test-gendered-language.md) - 3.2 Social Groups - [3.2.1 Writing About Social Groups](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-2-1-writing-about-social-groups.md) - [3.2.2 Social Class](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-2-2-social-class.md) - [3.2.3 Social Class 2](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-2-3-social-class-2.md) - [3.2.4 Age](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-2-4-age.md) - [3.2.5 Age - Teen Speak](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-2-5-age-teen-speak.md) - [3.2.6 Milroy’s Belfast Study](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-2-6-milroys-belfast-study.md) - [3.2.7 Labov’s Martha’s Vineyard Study](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-2-7-labovs-marthas-vineyard-study.md) - [3.2.8 End of Topic Test - Social Groups](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-2-8-end-of-topic-test-social-groups.md) - 3.3 Occupational Groups - [3.3.1 Writing About Occupational Groups](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-3-1-writing-about-occupational-groups.md) - [3.3.2 Jargon](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-3-2-jargon.md) - [3.3.3 Conversations](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-3-3-conversations.md) - [3.3.4 Hierarchy & Power](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-3-4-hierarchy-and-power.md) - [3.3.5 End of Topic Test - Occupational Groups](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-3-5-end-of-topic-test-occupational-groups.md) - 3.4 Accents & Dialects - [3.4.1 Writing About Accent & Dialect](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-4-1-writing-about-accent-and-dialect.md) - [3.4.2 Introduction to Accents & Dialects](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-4-2-introduction-to-accents-and-dialects.md) - [3.4.3 Accents - Matched Guide Experiment](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-4-3-accents-matched-guide-experiment.md) - [3.4.4 Accents - Received Pronunciation & Brummie](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-4-4-accents-received-pronunciation-and-brummie.md) - [3.4.5 Dialects - Dialectal Variations](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-4-5-dialects-dialectal-variations.md) - [3.4.6 Accent & Dialect Case Study - London](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-4-6-accent-and-dialect-case-study-london.md) - [3.4.7 End of Topic Test - Accents & Dialects](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-4-7-end-of-topic-test-accents-and-dialects.md) - 3.5 Language Change - [3.5.1 Writing About Language Change](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-5-1-writing-about-language-change.md) - [3.5.2 Modelling Change](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-5-2-modelling-change.md) - [3.5.3 Modelling Change 2](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-5-3-modelling-change-2.md) - [3.5.4 Lexical Change](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-5-4-lexical-change.md) - [3.5.5 Semantic Change](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-5-5-semantic-change.md) - [3.5.6 End of Topic Test - Language Change](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-5-6-end-of-topic-test-language-change.md) - 3.6 History of English - [3.6.1 Old English](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-6-1-old-english.md) - [3.6.2 Old English 2](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-6-2-old-english-2.md) - [3.6.3 Middle English](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-6-3-middle-english.md) - [3.6.4 Middle English 2](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-6-4-middle-english-2.md) - [3.6.5 Early Modern English](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-6-5-early-modern-english.md) - [3.6.6 Late Modern English](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-6-6-late-modern-english.md) - [3.6.7 Present Day English](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-6-7-present-day-english.md) - [3.6.8 Global English](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-6-8-global-english.md) - [3.6.9 American English](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-6-9-american-english.md) - [3.6.10 Modelling Global English](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-6-10-modelling-global-english.md) - [3.6.11 End of Topic Test - History of English](https://senecalearning.com/en-gb/revision-notes/a-level/english-language/aqa/3-6-11-end-of-topic-test-history-of-english.md)